Refund & Cancellation Policy

LegacyFORGE Capital Advisors ("LegacyFORGE", "we", "us") provides capital advisory, business funding origination, and business credit consulting services to business owners in the United States. All purchases are for professional services rendered by our team.

Support email: nelson@legacyforge.capital
Support hours: Monday–Friday, 9:00am–6:00pm Central Time.

You may cancel your service agreement for any reason within 14 calendar days of the date of payment. If you cancel within this window and we have not yet begun substantive work on your file, you will receive a 100% refund of the fees paid, with no cancellation charge.

"Substantive work" means our team has completed your funding audit, prepared your lender package, or submitted an application on your behalf to a lending partner. Onboarding calls, intake forms, and document collection alone do not count as substantive work.

If substantive work has already been performed within the 14-day window, we will refund the unearned portion of your fee on a pro-rated basis and will provide a written summary of the work completed.

• Advisory, onboarding, and setup fees — fully refundable within 14 days of payment before substantive work begins; pro-rated thereafter.
• Monthly consulting or credit-building programs — you may cancel at any time. Cancellation stops all future billing. The current month is refundable if cancelled within 14 days of that month's charge and no work has been delivered for that month.
• Success / performance fees — charged only after funding has been approved and disbursed to you. Because the result has been delivered, these fees are non-refundable once funding is received.
• Third-party costs — credit report pulls, filing fees, lender fees, and appraisal costs paid to outside parties are non-refundable once incurred, and will always be disclosed to you before they are charged.

We do not guarantee any specific funding amount or approval. Where our agreement includes a written funding guarantee, the terms of that guarantee apply in addition to this policy.

Email nelson@legacyforge.capital with the subject line "Refund Request" and include:

• Your full name and business name
• The email address and phone number used at signup
• The date and amount of the payment
• Your payment method (including if you paid with Klarna)
• The reason for your request (optional, but it helps us improve)

We acknowledge every refund request within 2 business days and issue approved refunds within 10 business days of approval, back to the original payment method. We do not issue refunds as cash, check, or store credit unless the original payment method is no longer available.

If you paid using Klarna, your refund is processed through Klarna rather than paid to you directly. Once we approve and submit your refund:

• Klarna receives the refund and adjusts your payment plan, typically within 5–10 business days.
• For a full refund, any remaining scheduled installments are cancelled and amounts already paid are returned to your original payment method by Klarna.
• For a partial refund, your remaining installments are reduced accordingly.
• You remain responsible for any Klarna installments that fall due before the refund has been processed, unless Klarna advises otherwise.

You can track the status of a refund at any time in the Klarna app or at klarna.com. Questions about Klarna payment plans, due dates, or fees should go to Klarna customer service; questions about the service itself or the refund decision should come to us.

Please contact us first. Most issues are resolved quickly and directly. If we cannot reach a resolution, you retain your rights under Klarna Buyer Protection or your card issuer's dispute process. We respond to all payment provider disputes with full documentation within the timeframes required.

We may update this policy from time to time. The version in effect on the date of your purchase governs your order. Material changes will be posted on this page with a revised "last updated" date.

LegacyFORGE Capital Advisors
Email: nelson@legacyforge.capital
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